What is Pure & Basic's policies regarding privacy? For a full explanation of Pure & Basic practices and policies related to the collection, use, and storage of your information, please read our Privacy Policy. If you need further help or have additional questions regarding our privacy policy please feel free to contact us. Why did you discontinue my favorite product? We like to know what our customers enjoy, so we keep track of which products are most popular. When a certain product is low in sales, we believe that the majority of our customers no longer enjoy it and are ready to try something new. Feel free to contact us if you would like to tell us about a scent or products you would like us to bring back. Where can I buy Pure & Basic products? Typically, you can find our products at most health foods stores and specialty chains across the U.S. Feel free to use our store locator to find one of these stores near you. Need additional help? Please call us at 1.800.HeadsUp. Why doesn't Pure & Basic sell online? After several years of selling our products online, we determined that it was no longer cost effective to sell online. So in an effort to keep our costs down, we decided to allow the retailers who choose to do so, sell our products directly to you through their own website. Please visit our online retailers section to see a listing of these stores. What is your policy regarding animal testing? We believe all living creatures deserve respect and would never think of testing any of our products on animals. If you would like to read more about our views, please click here to read more about our company. How can I update or delete my registered information? To update your registered account information at any time, simply contact us and we update our records. How can I remove myself from your e-mail list? To remove yourself from our e-mail list, just contact us and we will take your information off our list immediately. How can I report a technical problem with Pure & Basic? If you are having difficulties using our Web site, please use the form on the feedback page. Provide as much information as you can about the circumstances under which you experienced the problem, as it will help us research and respond to your problem. How can I sell Pure & Basic Products at my store? If you would like information about having Pure & Basic Products available in your store, please click here for more information or call 1-800-432-3787.